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You’re working hard, hitting your goals, and staying late. But when you look at the corner office, it feels like there’s a glass wall between you and that director title. You might think that if you just do a great job, someone will eventually notice and hand you a promotion. The truth? That almost never happens…
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We’ve all seen it happen. A company spends six figures on a shiny new ServiceNow or JIRA Service Management instance. They spend months configuring dashboards and building complex workflows. But six months later, the ticket backlog is still a mess, the agents are frustrated, and the customers are even unhappier than before. Here’s the thing:…
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So, I almost messed up a project for my favorite client: my wife. She’s a psychologist and runs her own practice. Recently, she told me her team needed a better way to handle bookings. Since I’ve spent some experience in web development and I figured, “Easy. I’ll just whip something up this weekend.” I started…
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This is the second post in my series sharing insights and experiences with implementing CSDM. In part 1, I explored the terminology related to the word “Application” in CSDM. In this second installment, I will focus on clarifying the terms that include the word “Service.” 1. The Four Pillars of Service Modeling in CSDM 5.0…
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As a Product Owner, introducing new functionalities like Digital Portfolio Management and Service Builder is exciting. These tools empower organizations to manage services and offerings more effectively. However, with innovation comes complexity. Suddenly, you have multiple stakeholders creating services and offerings—many of whom are unfamiliar with the process. Granting direct access to production is risky…
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Ever been in a meeting where everyone talks about “applications,” but they’re all picturing something completely different? One person thinks of the software on their laptop, while another is imagining a massive, deployed system in a data center. It’s frustrating, right? This confusion is a common problem and often leads to a messy CMDB (Configuration…
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I recently navigated a major ServiceNow “family upgrade” — a journey that took us back to processes designed in 2018 and brought them roaring into the present.
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Exploring Two Perspectives: A Balanced Approach. I am trying to look at this in two ways: Based on the information from the sources, Lidl could have done several things differently to avoid the SAP implementation failure: In essence, Lidl’s failure can be seen as an attempt to force SAP to conform entirely to their existing…