You’re working hard, hitting your goals, and staying late. But when you look at the corner office, it feels like there’s a glass wall between you and that director title. You might think that if you just do a great job, someone will eventually notice and hand you a promotion. The truth? That almost never happens…

We’ve all seen it happen. A company spends six figures on a shiny new ServiceNow or JIRA Service Management instance. They spend months configuring dashboards and building complex workflows. But six months later, the ticket backlog is still a mess, the agents are frustrated, and the customers are even unhappier than before. Here’s the thing:…