Category: Service Now
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This is the second post in my series sharing insights and experiences with implementing CSDM. In part 1, I explored the terminology related to the word “Application” in CSDM. In this second installment, I will focus on clarifying the terms that include the word “Service.” 1. The Four Pillars of Service Modeling in CSDM 5.0…
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As a Product Owner, introducing new functionalities like Digital Portfolio Management and Service Builder is exciting. These tools empower organizations to manage services and offerings more effectively. However, with innovation comes complexity. Suddenly, you have multiple stakeholders creating services and offerings—many of whom are unfamiliar with the process. Granting direct access to production is risky…
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Ever been in a meeting where everyone talks about “applications,” but they’re all picturing something completely different? One person thinks of the software on their laptop, while another is imagining a massive, deployed system in a data center. It’s frustrating, right? This confusion is a common problem and often leads to a messy CMDB (Configuration…
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I recently navigated a major ServiceNow “family upgrade” — a journey that took us back to processes designed in 2018 and brought them roaring into the present.