
Ever been in a meeting where everyone talks about “applications,” but they’re all picturing something completely different? One person thinks of the software on their laptop, while another is imagining a massive, deployed system in a data center. It’s frustrating, right? This confusion is a common problem and often leads to a messy CMDB (Configuration…
I recently navigated a major ServiceNow “family upgrade” — a journey that took us back to processes designed in 2018 and brought them roaring into the present.