Tag: Business analysis


  • Why ServiceNow ImplementationsStall Without a Platform Owner

    The “empty chair” in your boardroom isn’t just a governance issue—it is the primary risk to your platform’s ROI. If your transformation feels like it is drifting, you do not need more features or a new implementation partner; you need a single, accountable owner. In my last piece, I wrote about the lift-and-shift trap, the…

  • What I’m Learning from a ServiceNow UX Migration

    “Every legacy system was once someone’s modern solution. The trap is mistaking nostalgia for requirements.” I want to share something I’ve been sitting with for a while now; not because I’ve figured it all out, but because I haven’t, and I think there’s value in writing about a problem while you’re still inside it rather…

  • So, I almost messed up a project for my favorite client: my wife. She’s a psychologist and runs her own practice. Recently, she told me her team needed a better way to handle bookings. Since I’ve spent some experience in web development and I figured, “Easy. I’ll just whip something up this weekend.” I started…