Tag: Service Now
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The “empty chair” in your boardroom isn’t just a governance issue—it is the primary risk to your platform’s ROI. If your transformation feels like it is drifting, you do not need more features or a new implementation partner; you need a single, accountable owner. In my last piece, I wrote about the lift-and-shift trap, the…
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“Every legacy system was once someone’s modern solution. The trap is mistaking nostalgia for requirements.” I want to share something I’ve been sitting with for a while now; not because I’ve figured it all out, but because I haven’t, and I think there’s value in writing about a problem while you’re still inside it rather…
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As a Product Owner, introducing new functionalities like Digital Portfolio Management and Service Builder is exciting. These tools empower organizations to manage services and offerings more effectively. However, with innovation comes complexity. Suddenly, you have multiple stakeholders creating services and offerings—many of whom are unfamiliar with the process. Granting direct access to production is risky…